Frequently Asked Questions
Everything you need to know about our high-performance merino wool apparel and services.
What makes Mons Royale merino wool different from synthetic fabrics?
Unlike synthetics, our merino wool is a natural fiber that provides superior temperature regulation, breathability, and odor resistance. It keeps you cool in the heat and warm in the cold, making it the perfect year-round performance layer.
How should I care for my merino garments to ensure they last?
We recommend a cool machine wash on a gentle cycle with a wool-specific detergent. Avoid bleach and tumble drying; instead, lay your garments flat to dry in the shade to maintain shape and fiber integrity.
How long does shipping take and what are the costs?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express takes 1-2 business days. Shipping is free on all orders over $150.
What is your return policy for performance gear?
If you aren't satisfied with your purchase, you can return unworn items with original tags attached within 30 days of delivery for a full refund or exchange.
Are your products ethically and sustainably sourced?
Yes, sustainability is at our core. We partner with ZQRX-certified farms to ensure our wool is ethically sourced, non-mulesed, and meets the highest standards for environmental and animal welfare.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.