Returns & Exchanges

We want to ensure you are completely satisfied with your high-performance merino gear. If your purchase isn't quite right for your next adventure, we offer a 30-day return policy for all items in original, unwashed condition.

Return Process

• 1.
  Initiate Your Return

  Visit our online return portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Gear

  Place the items in their original packaging with all tags attached, ensuring the gear is clean and unworn.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at the designated courier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items, we will process your refund or exchange within 5-7 business days.